Immediate Supervisor:  Mortgage Loan Servicing Manager

Employment Status:  Full time – Non-Exempt

Responsibilities will include, but may not be limited to: 

  • Ability to perform an array of diverse functions as it pertains to department or company tasks
  • Assist in all other departments within the bank including commercial lending, consumer lending, retail deposit, marketing, and accounting
  • Quote, prepare and process mortgage loan payoffs
  • Handle customer matters once the mortgage loan is uploaded onto the servicing system
  • Follow up on paid-off documents; prepare/record releases, document tracking
  • Setup AFT and ACH payments on accounts
  • Book new mortgage loans onto system; disburse funds needed for mortgage loan closings; cross check new mortgage loan setup reports
  • Participate in the success of the organization by developing and maintaining effective working relationships with co-workers; assist Mortgage Loan Officers and customers in the preparation of mortgage loan packages
  • Contribute to a positive sales environment by promoting the Bank’s products and services from all Bank departments and supporting the individuals and processes needed to build and enhance customer relationships either in person, by phone or electronically to develop new business
  • Contribute to the fulfillment of personal, branch and company objectives and goals by developing and maintaining bank partner relationships to increase profitability
  • Assist with file documentation for internal or external audits as needed
  • Work with all customer concerns and inquiries, as well as, ensure that resolution is completed whether by phone, correspondence or person to person effectively and efficiently with exceptional customer service
  • Manage commitments, uphold organizational values, mission and vision statements with a high level of professionalism and accept responsibility for own actions.
  • Comply with and maintain current knowledge of all department, company and state or federal policies, procedures and regulations and complete all necessary documentation accurately and efficiently
  • Appropriately protect the confidentiality, security and integrity of the Bank’s systems and information as well as current and/or potential customer’s information
  • Various other duties assigned as they relate to the Bank’s objectives and related functions and responsibilities of the position

Knowledge, skills and abilities:

  • Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
  • Strong communication & organizational skills
  • Detail oriented, high degree of accuracy
  • Ability to work various hours; some evening and weekend hours may be required.
  • Competence with computers, Bank programs, windows, Microsoft, telephone, copy machine and other office machinery
  • High level and focused work ethic
  • Ability to work in a fast-paced environment & be self-confident
  • Adapt to and thrive on changes with a sense of urgency
  • Preparedness to make sound decisions; make on-the-spot decisions regarding customer needs; weigh customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions
  • Capability to relate to individuals at all levels as unique situations present themselves
  • Be sensitive to Bank needs, customer and employee goodwill, and the public image
  • Be familiar with mortgage lending and the roles and responsibilities relating to the position from each department of the Bank

Benefits along the way...

  • Employee Stock Ownership Plan
  • 401K retirement plan with employer match
  • Opportunities to Support Local Charitable Organization
  • Continuing Education Benefits
  • Professional Development Opportunities
  • Incentive Opportunities
  • Length of Service Awards
  • Paid Holiday, Birthday, Vacation, and Sick Days Available
  • Health Plan Options Available, Including Family Vision and Dental Plans
  • Salary is commensurate with training and experience

OSB Community Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic appointed by law. More information about applicant rights under federal employment laws are available here. Supplement document information is also here.